If for any reason Clients are not satisfied with an order, the items can be returned within 14 days of the order’s delivery date.
1. To request authorization to return, you must send an email to firstname.lastname@example.org.
SALAR.IT will send a confirmation by e-mail, containing the Return Authorization Number (R.A.N.) and the instructions to be respected to send the goods back.
2. The return shipment will be organized and made with the courier indicated by SALAR.IT.
3. If the return is returned using a different courier, all costs will be charged to the customer.
4. The return shipment must take place within 14 days after, starting from the day following receipt of the Products.
Return Terms & Conditions
Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. SALAR.IT, reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees..
Pickups for all authorized returns with SALAR.IT ’s courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, SALAR.IT reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
SALAR.IT reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, SALAR.IT will deduct a 10% administrative/re-stocking fee from the refund.
PLEASE NOTE: shipping costs, any customs duties and other particular additional cost will always be charged to the customers and won't be retroactively refundable. Please take this note into consideration before placing an order on SALAR.IT.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.