If for any reason Clients are not satisfied with an order, the items can be returned for Color Exchange, Store Credit or Partial Refund within 14 days of the order’s delivery date.
1. To request authorization to return, you must send an email to firstname.lastname@example.org. SALAR.IT will send a confirmation by e-mail, containing the Return Authorization Number (R.A.N.) and the instructions to be respected to send the goods back.
2. The return shipment made with the courier indicated by SALAR.IT will be FREE in case of Color Exchange or Store Credit.
3. If the return is returned using a different courier, all costs will be charged to the customer.
4. The return shipment must take place within 14 days after, starting from the day following receipt of the Products
Types of Returns
1. Color Exchange
Return shipping is free when returning an item for Color Exchange. Items can be exchanged only when a different color of the same Item Code is available. If the item is returned a second time, the compensation will be a partial refund. Any customs fees for the shipment are the responsibility of the Client and must be paid at the time of delivery.
2. Store Credit
Return shipping is free when returning an item for Store Credit. As soon as the return has been processed, the Client will receive a code for the total value of the returned items. The code may be used on the next order placed on SALAR.IT
-can be used one time only within three months of the return;
-is not cumulative with other Store Credits;
-must be used in its entirety on an order that is either equal to or greater than the value of the Store Credit.
3. Partial Refund
The cost of return shipping is EUR 30. This amount will be deducted from the final refund.Please follow attentively all given instructions. Make sure to print and use the pro forma invoice and shipping label that are provided. Sometimes Customs may apply import fees. These fees will be the Client’s responsibility and will be deducted from the final refund. Partial Refunds will be processed as soon as returned items have been checked and accepted by SALAR.IT. For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal will be refunded to the original account. Partial refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Return Terms & Conditions
Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. SALAR.IT, reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees..
Pickups for all authorized returns with SALAR.IT ’s courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, SALAR.IT reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
SALAR.IT reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, SALAR.IT will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.