SITE POLICIES > TERMS & CONDITIONS
This notice contains the legal terms and conditions that govern the website, SALAR.IT
Users of SALAR.IT accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, SALAR MILANO S.r.l. reserves the right to ask the Users to refrain from using the website SALAR.IT
The access and the use of the website SALAR.IT are for personal use only.
The visualization of the website SALAR.IT provides Clients with product information and the possibility to purchase merchandise.
The client is invited to print a copy of these Terms and Conditions for future reference. The use of personal data sent to the Site or via the Website is regulated by the Privacy and Cookie Policy Statement of SALAR MILANO.
SITE POLICIES > ONLINE PRODUCTS & IMAGES
SALAR MILANO S.r.l. declines any responsibility that, due to a particular configuration of a Client’s computer or malfunction, the colors of the products visualized on the website could appear to be slightly different from the original.
Images on SALAR.IT belong to SALAR MILANO S.r.l. and any unauthorized use of these images without the express written consent SALAR MILANO S.r.l. is forbidden.
For more information contact: support@salar.it
SITE POLICIES > PRODUCT AVAILABILITY
Items featured on the website reflect the actual availability of the item in color and size.
The Products are the property of SALAR MILANO S.r.l. and sold on its SALAR.IT Website for this SALAR MILANO S.r.l. guarantees the authenticity of each and every item featured.
Once an order request has been received, SALAR MILANO S.r.l. reserves the right to re-confirm the availability of the merchandise.
Clients will be informed if, for any reason, the item ordered is not available or if the order cannot be processed as per the Client’s request.
SITE POLICIES > COPYRIGHT & TRADEMARK
SALAR MILANO S.r.l. is the owner of the website SALAR.IT and its contents; the material included in the website SALAR.IT is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from SALAR MILANO S.r.l.
SALAR MILANO S.r.l. does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.
COMMERCIAL POLICIES
COMMERCIAL POLICIES > ORDER PROCESSING
SALAR MILANO S.r.l. reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
Once an order is placed for available items, no changes can be made to that order.
Orders placed separately will be shipped separately.
SALAR MILANO S.r.l. reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.
SALAR MILANO S.r.l. reserves the right to decline to process an order and/or offer services to anyone at any time.
COMMERCIAL POLICIES > CLIENT REQUIREMENTS
To place orders at SALAR.IT Clients must:
– Be 18 years or older.
– Be eligible and competent to enter legally binding contracts.
– Have a valid email address.
– Have at least one of the following: a Valid Credit Card (Visa, American Express, Mastercard) or a Verified PayPal Account
COMMERCIAL POLICIES > DECLINATION OF RESPONSIBILITY
SALAR MILANO S.r.l. publishes information on its website SALAR.ITto provide a service to Users, but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, SALAR MILANO S.r.l. will execute an immediate correction.
SALAR MILANO S.r.l. also reserves the right to make corrections and changes to the website when necessary without giving prior notice.
SALAR MILANO S.r.l. does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction.
SALAR.IT, the website of SALAR MILANO S.r.l. , is a protected website according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, SALAR MILANO S.r.l. declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
SALAR MILANO S.r.l. reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
COMMERCIAL POLICIES > ITALIAN LAW
Entering this website the User and SALAR MILANO S.r.l. agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the website.
SALAR MILANO S.r.l. does not guarantee in any way that materials present on the website are in accordance with current regulations of other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this website from said locations do so at their own risk and are solely responsible to respect relative local laws.
Under EU regulation 434/2013, cross-border disputes can be settled out-of-court by using this online platform: http://ec.europa.eu/odr.
COMMERCIAL POLICIES > PRIVACY
SALAR MILANO S.r.l. – registered office in viale alfieri 6/c 73100 Lecce Italia – creator and promoter of the activities available on the website SALAR.IT , reserves the right to use personal data, voluntarily provided by users, in compliance with current regulations (Article 13 of Legislative Decree 196/2003).
The Data Controller for data collected though this website is SALAR MILANO S.r.l. – registered office in viale alfieri 6/c 73100 Lecce Italia – email support@salar.it
All data collected will be processed in house by the Data Controller, except when otherwise specified in the Privacy Policy.
The Data Controller processes the personal data of the User taking appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of the User’s person data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the personal data may be accessible to certain types of persons in charge, involved with the operation of the website (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, also as Data Processors by the Data Controller. The updated list of these parties may be requested from the Data Controller at any time.
SALAR MILANO S.r.l. guarantees Users that personal data collected will be reserved for use strictly connected to rendering of services, facilitation of site management and processing of orders.
If paying by Credit Card, the information essential for the success of the transaction (credit card / debit card number, expiration date, security code) will be sent to authorities responsible for processing or possibly to the company responsible for monitoring fraud using encrypted data, in no way will third parties have access. This information will never be seen or stored by SALAR MILANO S.r.l.
Personal data will be processed by automated tools only for the time strictly necessary to complete the tasks for which it has been collected, or subsequently processed, in accordance with the provisions of article 11, letter e) of the Privacy Code. SALAR MILANO S.r.l. takes all appropriate preventive security measures set out by the Privacy Code in order to avoid the risk of destruction or loss of data, unauthorized access or use that is illicit or non-compliant with the purpose of its collection.
However, SALAR MILANO S.r.l. cannot guarantee that the measures taken for the safety of the website, data transmission and information on the website, limit or exclude any risk of unauthorized access or dispersion of data by devices pertaining to the User. For this reason, Users are advised to make sure their computer is equipped with appropriate software to protect the network transmission of data (such as updated antivirus) and that their Internet service provider has taken appropriate measures in securing network data transmission.
Users may, at any time, exercise the rights stated by article 7 of the Privacy Code in order to obtain confirmation of the existence or not of their personal data and to ascertain their content and origin, check accuracy or ask for the data to be integrated, updated or corrected. Under the same Privacy Code, Users may also request that their data be deleted, converted into an anonymous form or blocked from any data processing in violation of the law, as well as refuse processing, in any case, for legitimate reasons. Requests should be sent to the Data Controller, SALAR MILANO S.r.l. at the following email: support@salar.it. . Through this email the User may request an updated list of all the Data Processors appointed by the Data Controller.
The request for the above information can be resubmitted every 90 days, except in cases where there is good cause: cancellation or modification of data in case of violation of the law; cancellation of data that are not used for the aims for which they were collected.
The Data Controller reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often. If a User objects to any of the changes to the Policy, the User must cease using this website and can request that the Data Controller remove their personal data. Unless otherwise stated, the previous Privacy Policy continues to apply to all personal data before that date collected.
COMMERCIAL POLICIES > COOKIE POLICY
SALAR MILANO S.r.l. – registered office in viale alfieri 6/c 73100 Lecce Italia– creator and promoter of the activities available on the site SALAR.IT, reserves the right to use personal data, voluntarily provided by users, in compliance with current regulations (Article 13 of Legislative Decree 196/2003).
Users are invited to periodically visit this page to view updates and/or changes related to current legislation.
Cookies
Cookies are small files that are sent to your browser and stored on your device when you visit a website like SALAR.IT, Cookies allow efficient operation of the site, optimizing the browsing experience by remembering user preferences. They also provide information to the owner of the site for statistical purposes or advertising.
POST-SALES ASSISTANCE
POST-SALES ASSISTANCE > POST-SALES CONTACT
Any requests for post-sales assistance can be sent to support@salar.it
We will respond to these requests within 5 (five) business days.
POST-SALES ASSISTANCE > GUARANTEE
SALAR.IT shall be liable to the Client for any lack of conformity which arises within two years of the goods delivery.
For the purpose of this directive, goods are presumed to be in conformity with the contract if they, where applicable, comply with the following conditions: a) are fit for the purposes for which goods of the same type are normally used; b) comply with the description given by SALAR.IT and possess the qualities of the goods which SALAR.IT has held out to the consumer as a sample or model; c) show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the goods made about them by SALAR.IT , the producer or the producer’s representative, particularly in advertising or on labelling; d) are fit for any particular purpose for which the consumer requires them and which the consumer made known to SALAR.IT at the time of conclusion of the contract and which SALAR.IT has accepted through implication.
The Client loses all benefits of their rights if they do not inform SALAR.IT of the lack of conformity within a period of 14 days from the date on which they detected such lack of conformity.
In the case of a lack of conformity, the Client may request, alternatively and without charge, under the conditions below, a repair or replacement of the purchased goods, a reduction of the purchase price or the contract rescinded, unless the request is objectively impossible to satisfy or considered disproportionate for SALAR.IT in accordance with Article 130, paragraph 4 of the Consumer Code.
The request must be submitted in writing to SALAR.IT at the email address support@salar.it, from which a written response will be given within 5 (five) business days. In the shortest amount of time possible, it will be communicated if the request can be processed or an explanation for why it cannot be. In the communication, where SALAR.IT has accepted the request from the Client, it must be stated the method of shipment or return of the goods, as well as the deadline for the return or replacement of the non-conform goods.
Whenever the repair or the replacement of the goods is impossible or disproportionate, or SALAR.IT did not provide the repair or replacement of the good within the previously mentioned deadline or, finally, the repair or replacement caused notable inconvenience to the Client, the Client may request at their choice, a reduction of the purchase price or the contract rescinded. In this case, the Client must send their request to SALAR.IT, who will respond within 5 (five) business days with their intention to process the request or an explanation for why it cannot be processed.
In the communication, where SALAR.IT has accepted the request from the Client, it must be stated the price reduction or the return method of the non-conform goods.
SHOPPING ONLINE
SHOPPING ONLINE > PRICES & CURRENCY
All prices published online, payments and invoices are in Euro (€/EUR) or Dollar ($).
SHIPPING COST AND DUTY
GROUP A: ALL INCLUSIVE that is inclusive of the courier cost and customs duties.
Due to local customs policies, some shipments can be considered as commercial imports and not for personal use. Commercial imports require the intervention of a broker to issue the package and in this case customers will be required to choose a broker and pay for the customs clearance service.
Unfortunately, the costs related to the disbursement through brokers are charged to the customer.
GROUP A countries: AUSTRALIA, AUSTRIA, BAHRAIN, BELGIUM, BULGARIA, CANADA, CHINA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HK, HUNGARY, INDIA, IRELAND, ITALY, JAPAN, KUWAIT , LATVIA, LITHUANIA, LUXEMBOURG, MACAU, MALTA, MONACO, HOLLAND, NEW ZEALAND, NORWAY, OMAN, PHILIPPINES, POLAND, PORTUGAL, QATAR, ROMANIA, SAN MARINO, SAUDI ARABIA, SINGAPORE, SLOVAK REPUBLIC, SLOVENIA, SOUTH KOREA, SPAIN , SWEDEN, SWITZERLAND, TAIWAN, THAILAND, TURKEY, UNITED ARAB EMIRATES (UAE), UNITED KINGDOM (UK), UNITED STATES OF AMERICA (USA).
For information and assistance, please contact us at support@salar.it
GROUP B: only shipping costs are included, the relative customs duties are charged to the customer.
SHOPPING ONLINE > ORDER PAYMENT
Prices and shipping costs are subject to change at any time, but these changes will not affect orders for which a Shipping Confirmation has already been sent to the customer.
Payments for all orders must be made by credit card or paypal on the payment page. Payments through most major credit and debit cards are accepted.
The customer must be aware of the fact that online payment transactions are subject to validation checks by the card issuer and that SALAR MILANO S.r.l. will not have any responsibility in case the card issuer refuses to authorize payment for any reason. In addition, a standard pre-authorization check on the customer's payment card will be carried out and the Products will not be shipped until such pre-authorization verification has been completed. Please note that the card issuer may charge the client an online management fee or processing fee. SALAR MILANO S.r.l. can not be held responsible for this.
CREDIT CARD SECURITY
SALAR.IT Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.
SALAR.IT CUSTOMER SERVICE AGENTS WILL NOT ASK FOR NOR ACCEPT CREDIT CARD NUMBERS AND/OR EXPIRATION DATES.
SALAR.IT advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard.
For more information, please visit www.visa.com or www.mastercard.com
CREDIT CARD CHARGES
If there are sufficient funds and the account information is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged for available items.
BANK WIRE TRANSFER
When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for SALAR.IT. The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
It is mandatory that the Client email a scanned copy of the Bank Wire Transfer within 48 hours to avoid the cancelation of the order. Merchandise will be shipped once the payment has reached SALAR MILANO S.r.l.’s bank account.
If the fax or scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be cancelled.
The merchandise will be shipped once SALAR MILANO has confirmed the payment and the merchandise is available for shipment.
FIRST-TIME CLIENTS
For Credit Card and PayPal payments SALAR.IT may request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
SHOPPING ONLINE > PROMO CODES
Clients who have received a Promo Code for SALAR.IT , by newsletter, through social networks or on approved promotional websites, can insert this code during checkout. Each code has a validity, start and end date, which limits its use and cannot be extended.
The use of the discount code during the sales periods entails the loss by the customer of the possibility of exercising the possibility of return except for production defects or errors in sending the goods.
SHIPMENT INFORMATION
SHIPMENT INFORMATION > SHIPMENT DATE
SALAR.IT ships worldwide using GLS, DHL and FEDEX.
AVAILABLE ITEMS
Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer.
Estimated transit time after dispatch:
USA and Canada: 1-4 business days, according to the final destination
Europe – European Union -: 1-4 business days for major cities / 2-4 business days for remote areas
Europe – Non-European Union – : 1-3 business days for major cities / 2-4 business days for remote areas
Latin America: 3-6 business days
Asia and the Middle East: 3-6 business days
Australia and Oceania: 2-6 business days
SALAR MILANO S.r.l. cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of SALAR MILANO S.r.l. .
Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:
January 1
January 6
Easter and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26
SHIPMENT INFORMATION > SHIPMENT TRACKING
When the order is shipped, Clients receive an email from SALAR.IT specifying the tracking number.
In the event of delays in Customs, Clients will be notified directly by the courier and/or SALAR.IT.
SHIPMENT INFORMATION > SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery. SALAR.IT packages are carefully sealed with a SALAR.IT logo printed tape around the sides of the box.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact SALAR.IT at support@salar.it. .
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by SALAR.IT within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the SALAR.IT commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
SHIPMENT INFORMATION > SHIPMENT INSURANCE
SALAR.IT shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.
RETURN
RETURN POLICY
If for any reason Clients are not satisfied with an order, the items can be returned for Color Exchange, Store Credit or Partial Refund within 14 days of the order’s delivery date.
INSTRUCTIONS
- To request authorization to return, you must send an email to support@salar.it. SALAR.IT will send a confirmation by e-mail, containing the Return Authorization Number (R.A.N.) and the instructions to be respected to send the goods back.
- The return shipment made with the courier indicated by SALAR.IT will be FREE in case of Color Exchange or Store Credit.
- If the return is returned using a different courier, all costs will be charged to the customer.
- The return shipment must take place within 14 days after, starting from the day following receipt of the Products
Types of Returns
The amount for the shipments will be deducted from the final refund. Please follow attentively all given instructions. Make sure to print and use the pro forma invoice and shipping label that are provided. Sometimes Customs may apply import fees. These fees will be the Client’s responsibility and will be deducted from the final refund. Partial Refunds will be processed as soon as returned items have been checked and accepted by SALAR.IT. For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.Orders paid by PayPal will be refunded to the original account. Partial refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be refunded.
Return Terms & Conditions
Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
In the case of defective or incorrect merchandise, Clients must follow the instructions above. SALAR.IT, reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees..
Pickups for all authorized returns with SALAR.IT ’s courier account numbers must originate from the same country of the original shipment.
In the case that the return shipment requires pickup or the payment of any added fees, SALAR.IT reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
SALAR.IT reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.
In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
If an unauthorized return is accepted, SALAR.IT will deduct a 10% administrative/re-stocking fee from the refund.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.